Terms and Conditions
These terms form the agreement between you and Rainbet each time you open an account, place a wager or claim a promotion on our platform. Registering confirms that you have read them, that you accept them in full, and that you are legally permitted to gamble where you live.
- Agreement, licence and eligibility
Rainbet is operated under licence ALSI-152406029-FI2, granted by the Anjouan Gaming Authority, and the platform is made available strictly in accordance with the conditions of that licence.
Registration is open only to individuals aged 18 or over, acting on their own behalf and not as an agent for anyone else. Employees of Rainbet, their immediate families, and anyone who has previously been excluded or had an account terminated for misconduct may not hold an account.
Access is blocked from jurisdictions where online gambling is prohibited or where we choose not to offer the service. Using a virtual private network, proxy or falsified address to disguise your location is a fundamental breach of this agreement and will result in forfeiture of the balance concerned.
- Your account and verification duties
One account per person, per household, per shared device and per IP address. Duplicate registrations are closed on discovery, and any winnings generated on the additional accounts may be voided while original deposits are returned.
All information you supply must be truthful and kept current. Login credentials are personal to you; every action taken through your account is treated as your own, and Rainbet accepts no liability for losses arising from credentials you have disclosed, reused or failed to protect.
We may request verification documents at registration, before a withdrawal, or at any point where our monitoring systems raise a concern. Withdrawals stay pending until checks are complete, and an account that does not provide documents within a reasonable period may be suspended and its funds held pending resolution.
- Deposits, wagering and withdrawals
Funds may be deposited only through instruments held in your own name. Rainbet holds player balances separately from operating funds and does not treat them as credit or as an interest-bearing deposit.
A wager is binding once confirmed and cannot be withdrawn by you afterwards. Where an obvious error occurs — a mispriced market, a corrupted round, a duplicated settlement or a malfunctioning game — we reserve the right to void the affected bets and correct the balance, and the game supplier's server logs are the decisive record in any dispute.
Withdrawals are returned to the source of the deposit wherever the payment method allows. Requests are normally processed within 24 hours, though banking partners may add their own settlement time. Accounts inactive for twelve consecutive months may attract an administration fee, and we will notify you before it is applied.
- Promotions and bonus conditions
Each offer carries its own terms covering qualifying deposit, wagering requirement, maximum permitted stake while a bonus is active, contribution rates by game category and an expiry date. Those specific terms sit alongside this document and take precedence where the two differ.
Bonus funds are used before real balance unless an offer states otherwise, and a withdrawal made before wagering is complete forfeits the outstanding bonus and any winnings derived from it.
Patterns designed to extract value without genuine play — low-risk or hedged betting across opposing outcomes, coordinated activity between linked accounts, or stakes above the permitted ceiling while a bonus is active — will lead to the offer being cancelled and, where appropriate, the account being closed.
- Suspension, liability and dispute resolution
Rainbet may suspend or terminate an account where we suspect fraud, money laundering, collusion, use of prohibited software, abusive conduct towards staff, or a breach of these terms. Where suspension is precautionary we will restore access once the matter is resolved and confirmed unfounded.
The service is supplied on an as-available basis. We are not liable for interruptions caused by maintenance, third-party outages, your own connectivity, or events beyond our reasonable control, and our aggregate liability in respect of any claim is limited to the balance held in your account at the time the claim arose. Nothing here excludes liability that cannot lawfully be excluded.
Complaints should first be raised with our support team, who will acknowledge within 48 hours and aim to resolve the matter within eight weeks. If the outcome does not satisfy you, the case may be referred to the Anjouan Gaming Authority. These terms are governed by the law of the licensing jurisdiction, and we may amend them by publishing a revised version — material changes are notified by email at least 14 days before they take effect, and continued play after that date constitutes acceptance.
- Rainbet help centre and live chat — first point of contact for all account and payment matters
- Rainbet complaints desk — escalation route once a support ticket has been answered
- Anjouan Gaming Authority — regulator for licence ALSI-152406029-FI2 and final external referral point
This document is the operative agreement between you and Rainbet. Promotion-specific rules, game rules published by individual suppliers and the conditions of our licence apply in addition. Nothing on this page is legal advice, and gambling carries a real risk of financial loss — never stake more than you can afford.